Privacy Policy :
How We Collect Your Information :
When you interact with our website or place an order, we may collect basic personal details such as your name, email address, phone number, and delivery address. We also receive information related to your order history, preferences, and general website usage, including pages viewed and interactions, to help us improve your experience.
How We Use Your Information :
Sharing Your Information :
ORYCEZ FOODS LLP does not sell or share your personal information with any third party for marketing or promotional purposes. Your data may only be shared with trusted service providers involved in completing your order, such as delivery partners or payment processors, and only for essential operational purposes.
Data Security :
We take your privacy seriously and maintain reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. While no system is completely secure, we continuously review and strengthen our security procedures.
Cookies and Tracking :
Our website may use cookies to enhance your browsing experience and understand how visitors engage with our pages. These cookies help us improve website performance and personalize your experience. You may choose to disable cookies through your browser settings, though some features may not function properly without them.
Rights For You :
You have the right to access, update, or request deletion of your personal information at any time. If you wish to make changes or have concerns about your data, you can contact us and we will assist you promptly.
Changes to This Policy :
We may update or revise this Privacy Policy occasionally to reflect changes in our practices or services. Any modifications will be posted on this page with the updated effective date so you are always aware of how your information is protected
Return & Refund Policy :
At ORYCEZ FOODS LLP, we strive to deliver fresh, high-quality products with every order. If you experience any issue with your purchase, we are here to assist you.
Returns
Refunds
After reviewing and approving your return request, we will process a refund or replacement based on your preference. Refunds are issued to the original payment method and may take 5–7 working days to reflect, depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled only before they are packed or shipped. Once dispatched, the order cannot be cancelled or modified.
Non-Eligible Items
Products will not qualify for return or refund if they are opened, tampered with, damaged after delivery, or reported without valid proof such as photos or order details.
Terms & Conditions :
1. Use of Website
All content on this website, including product information, images, text, and designs, is owned by ORYCEZ FOODS LLP. You may browse and use the site only for personal, non-commercial purposes. Unauthorized copying or misuse of content is strictly prohibited.
2. Product Information
We make every effort to display product details accurately. However, slight variations may occur in flavor, color, or packaging due to continuous improvements and availability.
3. Orders & Payments
All orders placed on our website are subject to acceptance and availability. Payments must be completed through the approved payment methods listed during checkout. We reserve the right to cancel orders in cases of incorrect pricing, technical errors, or suspicious transactions.
4. Pricing & Updates
Prices listed on the website may change without prior notice. ORYCEZ FOODS reserves the right to update or modify product information, offers, and terms at any time.
5. Limitation of Liability
Orycez Foods LLP is not responsible for delays caused by courier partners, natural events, or factors beyond our control. We are also not liable for improper storage or usage of products after delivery.
6. User Responsibilities
By using our website, you agree not to misuse the platform, provide false information, or attempt any activity that may harm the website, users, or brand integrity.
7. Governing Law
All terms and transactions are governed by Indian law, and any disputes will fall under the jurisdiction of appropriate courts in India.
Shipping Policy :
At ORYCEZ FOODS, all orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location. Shipping charges vary by order value and will be shown at checkout. Once dispatched, you will receive a tracking link to follow your delivery. If your order arrives damaged or is not delivered, please contact us within 48 hours so we can resolve the issue quickly and ensure your satisfaction.